Privacy Policy
How we handle and protect your personal information
Last updated: January 2024
At sparkle-frost, we take your privacy seriously. This policy explains what personal data we collect, why we collect it, and how we use it. We are committed to protecting the information you share with us.
Who We Are
sparkle-frost provides pet care services including boarding, grooming, and daycare facilities in the United Kingdom. When you use our services or interact with our website, we act as the data controller for any personal information we process.
Information We Collect
We collect information in several ways depending on how you interact with us:
Information You Provide Directly
- Contact details including name, address, email, and emergency contact information
- Pet information such as name, breed, age, medical history, and dietary requirements
- Veterinary practice details for your pet
- Booking and service preferences
- Payment information when you pay for services
- Communications you send to us
Information Collected Automatically
- Technical data such as IP address, browser type, and operating system
- Usage data including pages visited and time spent on our website
- Cookie data as described in our Cookies Policy
How We Use Your Information
We use your personal data for the following purposes:
- To provide our pet care services and manage bookings
- To communicate with you about your pet's care during their stay
- To process payments and maintain financial records
- To contact you in case of emergencies involving your pet
- To send service confirmations and reminders
- To improve our services based on feedback and usage patterns
- To comply with legal and regulatory requirements
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to fulfil our service agreement with you
- Legitimate interests: Processing for business operations, security, and service improvement where this does not override your rights
- Legal obligation: Processing required to comply with applicable laws
- Consent: Where you have given specific consent for particular uses of your data
Information Sharing
We do not sell your personal information. We may share data with:
- Veterinary practices when your pet requires medical attention
- Payment processors to handle transactions securely
- Service providers who assist with our business operations under strict confidentiality agreements
- Legal authorities when required by law or to protect our rights
Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Client records are typically kept for seven years after your last interaction with us, in line with standard business practices. You may request earlier deletion where legally permitted.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure storage systems, and restricted access controls.
Your Rights
Under data protection legislation, you have rights including:
- The right to access your personal data
- The right to rectify inaccurate information
- The right to request deletion of your data
- The right to restrict or object to certain processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to you where appropriate.
Contact Us
For questions about this privacy policy or to exercise your data protection rights, please contact us:
Email: [email protected]
Address: Unit 7, Meadowbrook Business Park, Willow Lane, Cheshire, CW9 8TH
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.