Terms of Use

Last updated: January 2024

These Terms of Use govern your access to and use of the sparkle-frost website and our pet care services. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully.

About Us

sparkle-frost operates pet care facilities in the United Kingdom, providing boarding, grooming, daycare, and related services. Our registered business address is Unit 7, Meadowbrook Business Park, Willow Lane, Cheshire, CW9 8TH.

Website Use

Acceptable Use

You may use our website for lawful purposes only. You must not:

• Use the site in any way that breaches applicable local, national, or international law
• Attempt to gain unauthorised access to our systems or any connected networks
• Interfere with or disrupt the website's operation
• Introduce viruses, trojans, worms, or other malicious code
• Collect or harvest information about other users without consent
• Use automated systems to access the website without permission

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of sparkle-frost or our licensors and is protected by copyright and other intellectual property laws. You may view, download, and print content for your personal, non-commercial use, provided you do not modify the content or remove any copyright notices.

Accuracy of Information

We strive to keep the information on our website accurate and current. However, we do not warrant that all content is complete, accurate, or up-to-date. Prices and service availability are subject to change without notice. We recommend confirming details directly with us before making bookings.

Service Terms

Booking and Payment

Bookings are confirmed once we have received the required deposit. Full payment terms will be communicated at the time of booking. We accept various payment methods as detailed on our website or provided during the booking process.

Cancellation Policy

Cancellations made more than 48 hours before the scheduled service will receive a full refund of any deposit paid. Later cancellations may be subject to fees. Specific terms may vary depending on the service type and will be communicated at booking.

Pet Requirements

To use our boarding and daycare services, pets must:

• Be current on all required vaccinations as specified by us
• Be free from contagious diseases and parasites
• Not display aggressive behaviour that poses a risk to staff or other animals
• Be accompanied by accurate health and behavioural information

We reserve the right to refuse service if these requirements are not met.

Health and Safety

While we take every reasonable precaution to ensure the safety and wellbeing of pets in our care, animals can be unpredictable. By using our services, you acknowledge that there are inherent risks involved in group settings and interactions with other animals.

Veterinary Care

If your pet becomes ill or is injured while in our care, we will attempt to contact you or your designated emergency contact immediately. If we cannot reach you and the situation requires urgent attention, we will seek veterinary care on your behalf. You agree to reimburse us for all reasonable veterinary expenses incurred.

Liability

We maintain appropriate insurance coverage and exercise reasonable care in providing our services. However, our liability for any claims arising from our services is limited to the fees paid for that service, except in cases of negligence or wilful misconduct on our part.

We are not liable for:

• Pre-existing medical conditions that manifest during your pet's stay
• Injury or illness arising from your pet's own behaviour or temperament
• Normal wear to personal items brought with your pet
• Loss or damage caused by circumstances beyond our reasonable control

Indemnification

You agree to indemnify and hold harmless sparkle-frost, its employees, and agents from any claims, damages, or expenses arising from your use of our services or your breach of these terms, including claims resulting from inaccurate information you provide about your pet.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We have no control over the content of these external sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Modifications to Terms

We may revise these Terms of Use at any time by updating this page. Changes become effective immediately upon posting. Your continued use of the website or services after changes are posted constitutes acceptance of the revised terms. We encourage you to review this page periodically.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website or services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and sparkle-frost regarding your use of our website and services.

Contact

For questions about these Terms of Use, please contact us:

Email: [email protected]
Address: Unit 7, Meadowbrook Business Park, Willow Lane, Cheshire, CW9 8TH